Book & Policy

Terms & Conditions

• Rates do not include baggage handling, gratuities, telephone and fax charges, food soft drinks and/or liquor and wine, personal items and expenses, and any excessive cleaning or damage reparation required upon departure (including breakages etc).
• Inventory will be agreed on arrival and departure.
• We welcome children under the age of 18 as long as they accompanied by an adult guardian, but cannot assume any responsibility for their safety whilst on the property.
• The owners cannot accept any liability for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of terrorist or military action, riots, revolution, insurgency, civil war, adverse government action or inaction or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted.
• Children under 6 years old sharing a room with parents with no extra bed are free of charge. No adult triple share is permitted.
• Check in time is 2.00 pm on the agreed arrival day. Check out time is 12.00 noon on the agreed departure day.
• Extra bed price : IDR 500,000, Extra Mattress: IDR 355,000, breakfast included
• Minimum stay in the villa : Low Season : 2 nights, High Season : 5 nights, Peak Season : 5 nights
• The rates with (++) means added 15% tax and service

Payment

General
A 50% deposit is required to confirm a booking, and the balance of full payment is required 7 days (1 week) prior to arrival. Due to bank charge we expecting to receive payment in full amount. Any bank charge involved will be borne by client. IDR payment to be transferred to :

Mandiri Bank Ubud Branch
Bank Account Number : 145.000.6198044
Company Name (account holder) : PT. Red Lotus
Swift Code : BMRIIDJA

Incidental costs should be settled by the guests in local currency on check out

If you pay in USD $, the conversion fee would be born by the guest.

Cancellation

• Cancellation after the booking made until 30 days prior to arrival may involve 10% cancellation policy.
• Cancellation from 15 days to 30 days before arrival may involve forfeiture of the 25% deposit payments.
• Cancellation from 8 days to 14 days before arrival may involve forfeiture of the 50% deposit payments.
• Cancellation from 7 days and less before arrival may involve forfeiture of the full deposit or 100% deposit payments is nonrefundable.

Privacy Policy

We grow our business upon your trust in us. We do respect our customers’ privacy and we are committed to keep any information related to you, confidential.

What information do we collect?
When you register on our site, place an order, subscribe to our newsletters, respond to a survey or filling out the form, you might be asked to give your name, e-mail address, address or phone number, and all these we keep safe with us.

What do we use your information for?
We collect the information about you to be used in the following ways:

• Maximize the personalized service to you since your information helps us to better understand your individual needs.
• Improving our website by receiving the feedback and information from you.
• In terms of customer service, by understanding your information, we can respond more effectively to your customer service requests and support needs.
• This information is required for any related payment transactions.
• Administering promotion, survey or other site features.
• Sending periodic emails

Any of your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We are implementing a variety of security systems to maintain the safety of your personal information. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) then encrypted into our database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we disclose any information to outside party?
We do not trade or transfer to outside parties your personal information. Unless to the trusted third parties who assist us in operation and conducting our business to the best services so long as those parties agree to keep this information confidential. In addition, we may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property or safety.